Zhengzhou Yufeng Heavy Machinery Co.,LtdAlways believe no satisfactory customer is no enterprise's development outlook, crushing confidential development meet customer demand of new technology, new product, make customer satisfaction to the advanced level, and through superior service to improve our state, become industry successful model. The company, a large number of skilled, first-class service staff, 24 hours to hundredfold spirit serve for you with all sincerity! The customer before buying machine, the free technicians to the customers for the user planning for the optimal design of the flow field, and solution; After buying machine, free appoint special after-sale service staff, arrived at the scene clients in installation and debugging, to help customers planning and management equipment, direct user satisfaction. The company not only have highly skilled and experienced after-sales staff, but also follow E generation tide, and create a peer e-commerce, glittering implementation Internet sales, tracking homework services.

In order to better serve our customers, we specific above service process:

Before sale:

(1) equipment type selection.
(2) according to customer special requirement, design and manufacture products.
(3) for customer training and technical personnel.
(4) the free technicians to the customers for the user planning for the optimal design of the flow field, and scheme.

During sale:

(1) product and accept.
(2) Assist client draft construction scheme.

After-sale tracking service process:

Establish customer files, and keep track of specific as follows:

(1) establish the file, grasps the selling of equipment use place, operation condition, pays a return visit time and contact method; Free appoint special after-sale service staff, arrived at the scene clients in installation and debugging. Complete sets of equipment installation is completed, leave 1-2 full-time technicians free assistance customer on-site production 1 months until the user satisfaction.

(2) the hotline routine information and treatment in detail registration safekeeping.

(3) has been of guarantee equipment customer announcement; And regularly informed equipment maintenance details

(4) to the product quality and service problems of statistical analysis, improve the quality of the service.

(5) the quality of causes customer complaints, and by the customer manager with after-sales service personnel of a man-made factors damage problem analysis and interpretation, make up and repair the damage, and of customer operations personnel operation instruction and training.